Reviews

On top of doing wonderful work, Pratt has top notch customer service and truly backs their work. They go out of their way to ensure a proper repair and are more than happy to explain their work and how to maintain things like boilers/water heaters, etc.

Pratt Pumbling was wonderful on timing for appointment and very thorough in installing new toilets. Awesome people!

Great service, prompt response, and truly dedicated to their trade! Very noticeable that you are using a family owned business. Highly recommend to all!!

I met Steve and his guys while I was renovating a house I recently purchased. The GC had brought in a plumber who I was not impressed with, so I decided to bring in my own. I have worked with many plumbers over the years, but when I met with Steve I was immediately impressed with his willingness to spend time answering my questions. Some of the other outfits I had look at the job pumped out a quick estimate kept it moving. Steve gave me options, and went through the whys of each. There are "plumbers" and then there are plumbers. Steve is the real deal. Excellent communication, honest answers, and the work was impeccable. As things developed with the house I had a few other jobs come up and I got to meet some of the guys who work for Steve. Their work was equally impressive. You can tell that the culture of this group does not allow for cut corners. You can also tell a lot about a man's character by the way he treats his employees. It is clear that Steve cares about his guys and his work. His reputation for professionalism and attention to detail is well deserved. I can be a tough customer, I have fired several contractors during the course of this project. So believe me when I tell you, if you want it done right you are in the right place. You may be able to get a "handyman" to do it cheaper, but no one will do it better. PRATT is worth every penny.

Had the NIGHTMARE of a clogged kitchen sink, gave Pratt Plumbing a call and they sent Alonso ASAP. When I say ALONSO did an AMAZING job, I MEAN it. Had my sink fixed in no time and the job was CLEAN, PROFESSIONAL, and at a FAIR PRICE. If you ever need your kitchen sink unclogged, I HIGHLY recommend giving Pratt Plumbing a call.

Steve knows his stuff. I called him and he came over the next day to check out the situation. Steve is smart, experienced, organized and wants a happy customer. I'm happy!!

Pratt is terrific. The work was done quickly, and with care, and in very good time. And the price for the parts and labor was more than reasonable. Pratt is always reliable! I highly recommend them.

Steve was the consummate professional and we plan on using his services for plumbing needs in the future.

Grateful for the prompt visit and professional service!

Besides installing and repairing my moms water heater, they installed a boiler, updated her a/c and rerouted exhaust pipes during a chimney repair. My mom loves using Pratt Plumbing (Steve) because he responds quickly to messages, fixes her problems and is very friendly and professional. I also believe in supporting local businesses, it helps the town and forms a community bond.

Steve and his staff are always professional and reliable. Steve always goes out of his way to make sure each and every customer is happy and satisfied with his work.

Steve Hopper is a real professional. He is on time, pleasant and he knows his stuff. Ours was an older home with aged infrastructure. We used his company because he quickly diagnosed the real problem and came up with cost effective strategies that worked. I am very impressed with him and his company. Massively and completely recommend him.

Pratt was very responsive. They came and fixed the leak without any issues. Much appreciated. Will definitely use again!

We found them to be prompt, courteous and professional. We were very pleased with their services and recommend them.

very reliable, good services and responded to emergency call right away

What a wonderful company! Ed was timely, very attentive and left my bathrooms looking as if no one had been there. He answered every question I had and fixed our plumbing issues in our new home. Everything works great and we couldn’t be happier with the service. Will definitely be calling Pratt in the future. Highly recommended.

Pratt Plumbing is always professional. They have been doing work in my house for over 30 years and I would not hesitate to recommend them for any job - large or small.

Steve, Ed and Shannon are very responsive to all our plumbing needs .. we’ve used them for over 20 years …

This is a top-notch company. It was my second time using them, and I’m very happy with their work again.

Steve has always responded quickly and taken care of our plumbing needs.

Moved to a new home and Pratt Plumbing came to fix a leaking kitchen sink, replace a toilet fill valve and unclog a drain. They showed up on time, replaced and fix everything in short order and CLEANED UP AFTER THEMSELVES. Pleasant and professional. Can't ask for anything more. Excellent and reasonable service. Repaired outdoor lawn sprinkler valves and serviced heating system boiler. Also installed tub, toilet, and basin in bath remodel. Clean and efficient. Staff was very professional and polite.

A good plumber is hard to find. I feel lucky to have called Pratt Services. They are professional, show up on time, have great tools to keep you updated of your appointment and do great quality work. I hired them to install a water pressure reducer and to replace the hot water heater last fall.

We had a minor issue with a shower handle that needed a new cartridge, but was behind the tile. Ed was able to get to it and make the fix quickly. Would recommend and will be using again.

Steve is a pleasure to do business with, he's a very knowledgeable professional!

They were quick to respond to my need of a toilet replacement, a few hours. The service person was clean and neat, he removed the existing toilet and replaced with new. would use them again.

I’m a repeat customer of Pratt Plumbing and I recently had them winterize my home. They were thorough and easy to work with.

We had issues with our central A/C and working with Steve from Pratt was amazing. He was responsive, extremely professional, and overall provided a fantastic experience. I would highly recommend Pratt and will be using them again for any future A/C needs.

Steven Hopper from PRATT PLUMBING, HEATING & AIR just came to service my extremely old A/C unit. I am beyond impressed with the quick response to my call, repair price and professionalism! No price gauging or up-selling during this very hot temperature period! HIGHLY RECOMMEND Steven and this ⭐️⭐️⭐️⭐️⭐️ Company!!

A+++ highly recommended. The old forced air AC system in my house had a ton of issues and PSEG kept charging me for repairs that did not actually fix anything. My house would not cool below 80 during most of this summer and I ended up with $1,000+ electricity bills as the AC never shut off. I had Pratt install a complete new AC and heating system (used existing ducts). Due to the extreme heat they rushed to get the job completed in about a week from their initial visit. The AC is now blowing super cold air and with significantly more force then the old unit. The only down side is I can no longer fry and egg on the counter top. In addition the staff was very professional Jason S

Pratt Services always does quality work in a timely manner. Highly recommended.

Another great experience with Pratt Plumbing! Steve came the same day I called (on a holiday weekend!), and fixed my leaking sink quickly and efficiently. I'm already making plans to have him install a new bathroom vanity for me.

We were impressed with Pratt Plumbing, Heating and A/C from the moment we contacted them to give us an estimate on replacing our old boiler - and only became more impressed as we went through the process. Unlike the other plumbing companies we spoke with, they returned messages, came on time and followed up with us as promised as we got the estimates. They weren’t the lowest bidder but were the most impressive and, once we decided to go with them, they delivered as promised in every way. Steve told us what they were going to do, did it and cleaned up afterward, leaving things in better shape than before they started. I can’t say enough good things about Steve and Pratt.

Had a “water spot” on the rug? Pratt services arrived on time, diagnosed the problem quickly ( I never would have found it myself) and repaired it quickly !! I’d recommend this plumbing company to anyone needing any type of work done.

Pleasure to deal with.

friendly, prompt and quick service! thank you!!

Relocation of water heater and air flow to a different location in the area.

Pratt Plumbing is a local, trustworthy and reputable company. They're honest, dependable, and a family owned business. I would confidently recommend to others.

The absolute best plumber. They did a fantastic job with a plumbing addition in our basement, adding a toilet, shower and sink. Later when selling our house, they went out of their way to help fix an unrelated issue within 24hours. Honest up front, with high quality work and customer service! A plumber you can trust to get the job done at a fair price. ⭐️⭐️⭐️⭐️⭐️

We had a small leak in our hot water baseboard heating system. Contacted Pratt Plumbing and Heating. Steve Hopper responded promptly and he and his team member repaired the leaking joint professionally and at a fair price. Great job!

All I can say is that this company is honest. Steve gave me a differing diagnosis from another plumber and saved me money. I really appreciate Steve's professionalism and honest assessment.

Great service! I really appreciated the thoroughness!

I have used them for many years, always on time

Very professional company that went the extra for us. Thank you Pratt

They came the same day that I called and showed up on time. Fixed both of my problems

From the beginning of our communications with Steve and the plumbers and apprentices from Pratt we were pleasantly surprised that they were so responsive. We we had questions, they responded right away. They drew a schematic of our very complex plumbing (many poor add ons from previous owners) They walked through the house numerous times with an engineer and re-measured every square inch of our system. They gave us a plan in writing and in detail. In the middle of the install, they realized they could give us more than promised by adding more zones, they communicated that to us. The people working in the house were considerate of the noise, cleaned up every day after themselves and were communicative and kind. When they start in the morning, and left at the end of the day, we received a text telling us they were starting/done. We could not be happier with Pratt. We would highly recommend them to anyone. Even our general contractor, after seeing their work, hired them for another job. That's how you know how great they are.

Small job done on time, professionally and courteously.

Steve and his team were extremely responsive and professional. I needed one toilet fixed, two others replaced and a leak in my shower fixed. They did a great job and were much less expensive than others I called for quotes. They followed all Covid safety precautions and were extremely professional. No qualms about recommending them to anyone and everyone.

Highly recommend Pratt Services - they will be my only plumbing team. Steve answered my emergency call about a ceiling leak and was able to accommodate same day service. His team thoroughly explains each step of what they are doing and guidance on how to monitor/investigate a situation (like my shower steamer leak). I've since had Pratt services work on drain cleaning, faucet repair and other miscellaneous plumbing tasks.

Called them for a gas leak in garage. They came next day! Great service and explain everything step by step. Trustworthy and honest. Fixed the problem right away!

Need a reliable and experienced plumbing and heating/cooling service firm? Steve from Pratt is the guy who can fix the problem your former contractor left behind (I still remember). He also donates to, and actively supports local volunteer community organizations. That alone speaks volumes. That's how we first became aware of his services.

They did a great repairing the leak in my shower.

Steve at Pratt Plumbing provided great customer service and his work was top-notch and timely.

Thanks so much Pratt for making my AC unit feel brand new again, A Big thank you to Steve & Ed V. For doing a great job!

Great Bobby explained what he was going to do. Was quick and kept us informed plus cleaned up completely.

We're renovating a home that is in the middle of where the Pascack Brook horseshoes on the Westwood/Hillsdale/River Vale borders... total rip out & replace of all existing plumbing in the house. Everything has gone better than anyone should ever hope for, especially given the scale of the project. The remnants of Hurricane Ida put the new sump pumps to the test... water entering a pit from two perimeter french drains, and the pumps are staying ahead of the water!! Perfect recommendations and perfect execution of the plan! Many thanks to Steven Hopper and his team! First storm of this magnitude that DIDN'T leave our basement totally flooded. Whew!!! As for organization... customers receive email reminders for service appointments and THEY SHOW UP! Refreshing attitude toward customer service! P.S. I have more than a slight tendancy toward OCD, and the hot & cold supply lines are a work of art distributing throughout this 65+ year old home!

Have worked with Steve and his crew on several occasions for both water and gas plumbing needs. Very knowledgeable and professional. Would highly recommend.

We had Alonso from Pratt come to help us hook up our natural gas line to our new BBQ. I cannot say enough good things about him. Professional and such a hard worker! He was knowledgeable and friendly. If I need more work done, I will happily reach back out to Pratt and request Alonso!

High quality, responsive, professional and courteous service.

We work together on many jobs. Pratt Plumbing Heating & Cooling is always responsive and coordinating to get the project done promptly for the client.

Always a positive experience with Pratt!

A great service from Ed, and great response from Steve and Shannon.

Steve is a really reliable and great guy. On time service and let’s you know what’s going on in terms you can understand.

Pratt Plumbing replaced the hot water heating unit, efficiency unit that made both heat and hot water. Major replacement did it well, past all town plumbing inspection. Everything flowed nicely. We had a small issue with some air in the line and Steve the owner came himself and re-bless the system everything works perfect. Definitely recommend him to you, neat, cleans up. Nice employees too

Very professional! They came on time and was able to fix my water heater no problem!

Came when they said, efficient and professional. Would highly recommend.

Steve and his crew were very professional and responsive when my furnace needed to be replaced. The follow up was also excellent. I would definitely recommend Pratt Plumbing to anyone requiring their services.

This company was wonderful. I ended up having a plumbing emergency today and had never used them before. I called on recommendation from a neighbor and they showed up right away to take care of everything. The person who came out to work on my bathroom was knowledgeable and professional. I highly recommend them!

I have used Pratt Plumbing many times and they are great. Alonso promptly fixed my outside faucet. He was very professional and did a great job!

Pratt PH & C was an excellent choice to solve a problem we were having with our heating system. After installing a new thermostat ourselves, a problem arose in which the heat would not come on in a different zone. Pratt was promptly here to begin sleuthing out the situation- which became quite baffling and complicated- and was able to successfully correct the issue after competent investigation. The overall price of the visits and installation of a new motherboard was extremely fair for what was done. Communication with the main office and with Steve was easy and caring, making a somewhat tense development less stressful. I will definitely use Pratt for any future needs!!

I have been though many plumbers. Pratt Plumbing by far is the most honest . Alfonso was great and repaired my water heater and Toilet . When I called on the 4th of July , I did not expect anyone to pick up the phone. I was mistaken , the owner picked up immediately and the very next day sent some to my house for the repair. Steve the owner was very knowledgeable and family has a very tight schedule and was able to accommodate and work with us. The Job was done right and the repair cost was reasonable. I was extremely happy with service and will definitely be using again .

Pratt was the plumber who finally fixed my toilet problem. I have had other plumbers come and go. Pratt explained the problem and fixed it while keeping me updated every step of the way.

Called at 10 AM and was able to squeeze in appointment to fix small gas leak in crawl space. Alonso and Joe to good work and got all work done in less than 2 hours. Will definitely put them at top of list to call in the future!

What a pleasure to do business with them! Alonso was prompt, professional...explained everything to us before he started the job....it ended on a high note...great!

My pipe was leaking in the bathroom and I didn’t know until the tiles started lifting away from the wall. These guys found it and only made a tiny hole in the wall to fix it. While they were there, they gave me an estimate on fixing the shower and replacing the toilet and it was a good deal. In and out quickly and no mess, I’d recommend them especially if you need them in a hurry.

Great company ,professional , and they do a wonderful job.

Honest and professional. Cleaned up everything throughout the process and after. Highly recommend their services. Justin was fantastic.

My water heater wasn’t working and I fully expected replace it. Justin came to the house and thought of an unexpected cause to the problem. He was able to get it working instead of just selling me a new heater. He was honest and probably saved me 5k. I’ll definitely call them when the thing finally goes.

If you are in northern NJ, Pratt Plumbing should be your go to plumbing company. Family owned and operated, great communication and wonderful service. Have used them a few times over the years for things ranging from toilet repair to HVAC services and I'm never disappointed.